Simply put, BPO is the delegation of one or more business processes to an external provider who in turn provides services for the selected process based on certain defined and measurable performance criteria specified by your organization.
BPO is growing because companies want to focus on their core businesses. Companies worldwide feel the need to shed their ancillary processes, free up internal resources to focus on their core business competencies.
IT Recruiters who will be involved in studying requirements, searching, screening and short listing profiles, getting updated CVs from consultants along with candidate summary details, formatting profiles based on the specified requirements etc.
Senior IT Recruiters/Team Leads who will be involved in gathering requirements from the client on a daily basis, prioritizing, assigning to the recruiter’s team, submitting profiles back to the client through email or tools like Smart Search. We usually recommend a Team Lead for a team of 3 or more recruiters, acting as a one point contact to the client.